Hi Folks!
I've been struggling with the KZombie restoration as some of you know and of course have been doing almost all of my parts purchasing online and while every vendor I have dealt with thus far has been good and typically fast; it's not until something goes wrong that we get a chance to see how a vendor may rise above or drop below the proverbial bar.
Recently, I purchased a complete wheel bearing set via eBay vendor "rj-atv". The price was excellent and shipping was very fast. Unfortunately, the set of bearings had 2 that were not correct for KZombie's rear wheel and I only discovered it this past weekend when I went to assemble the wheel which is about 3 weeks after I bought the bearings.
I emailed RJ late last night and asked what options I might have? Return? Exchange? RJ emailed me back this afternoon asking for the specific part number on the incorrect bearings and I replied, happy that I even got a response. Incredibly, RJ responded within minutes and has offered to ship out new, correctly sized bearings tomorrow! :woohoo:
So I wanted to give him some props here on the forum to show my appreciation on how my issue was handled in a fast and friendly manner. If any of you are looking for various KZ parts at what I consider to be good prices
[ Give rj-atv A TRY. He works for it. ]
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